Our goal is that each Kautra passenger reaches the destination safely and always feel welcome, knows the services we provide, travels comfortably and gets off the bus with a huge smile on the face.
Our employees regular attend professional development seminars and courses. At least once per year all our drivers participate in customer service, conflict management and similar training courses.
We have regular mystery shopping checks to impartially evaluate our customer service quality. This way, we strive to improve the experience of each passenger taking our city, intercity or international buses.
We always look forward to your comments and recommendations. Feel free to contact us by phone or e-mail as and help us to further improve our services.